All orders for Womens Shoes are processed and shipped by Sou Fong Limited. Shipping timelines are standard and depend on the destination and carrier availability. Sou Fong Limited does not guarantee specific delivery dates. Tracking information is provided once the order is dispatched. Customers are responsible for providing accurate shipping addresses. Sou Fong Limited is not liable for delays caused by carriers or incorrect address details. Orders are processed after payment verification. Processing time is not guaranteed. Shipping carriers determine delivery times. If a package is returned to Sou Fong Limited due to an incorrect address, the customer bears all reshipping costs. Customers must ensure that the shipping address is correct before completing checkout.
Sou Fong Limited offers a strict 14-day no-reason refund policy. The return window begins on the date of receipt. To be eligible, items must be unused, in original packaging, and with all original tags attached. The buyer completely bears the return shipping costs. Sou Fong Limited does not provide prepaid return labels. Refunds are processed only after the returned item is received and inspected by Sou Fong Limited. No returns are accepted after 14 days from receipt. The 14-day return period is absolute. Sou Fong Limited requires a return authorization number before any return is shipped. Returns without a return authorization number are refused. The customer must request a return authorization by contacting [email protected]. The customer must ship the return within 7 days of receiving the return authorization number. If the return is not shipped within 7 days, the return authorization expires.
Refund arrival time is at least 14 days from the date Sou Fong Limited receives the returned item. This period is required for inspection and processing. For PayPal refunds, the refund takes at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Sou Fong Limited complies with all applicable regional regulations. Refunds are issued to the original payment method only. The refund amount covers the purchase price of the returned items. The refund amount does not cover original shipping costs. The refund amount does not cover return shipping costs. The buyer bears all return shipping costs.
Customers must send returns to the following recipient: The recipient must be Sou Fong Limited, the contact phone is +852 6533 3315, and the specific return address is Aberdeen Marina Club Office Building, 8 Shum Wan Road, Southern District. Do not ship returns to any other address. Sou Fong Limited is not responsible for returns sent to incorrect addresses. The customer must include the return authorization number inside the package. The customer must include the order number inside the package. The customer must use a trackable shipping method. The customer must provide the tracking number to Sou Fong Limited at [email protected]. Sou Fong Limited does not accept returns sent cash on delivery.
1. Contact Sou Fong Limited at [email protected] to request a return authorization. Provide your order number and reason for return. 2. Sou Fong Limited will issue a return authorization number. 3. Pack the items securely in original packaging with all tags attached. 4. Ship the package to the return address provided above using a trackable shipping method. 5. Email the tracking number to [email protected]. 6. Sou Fong Limited will inspect the returned items upon receipt. 7. If approved, Sou Fong Limited will process the refund within the refund timing stated above. 8. Refunds are issued to the original payment method only. The customer bears all return shipping costs. Sou Fong Limited does not reimburse return shipping costs.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Claims must include photographs of the damage or defect, the order number, and a description. Sou Fong Limited will evaluate the claim. If approved, Sou Fong Limited will provide instructions for return or replacement. The buyer bears return shipping costs for damaged or defective items unless Sou Fong Limited determines otherwise in writing. Claims submitted after 7 days of receipt are not eligible for refund or replacement. Sou Fong Limited requires photographic evidence for all damaged or defective claims.
Items must be unused and in original packaging to qualify for a return. Items that are used, worn, altered, washed, or damaged by the customer are not returnable. Items without original tags attached are not returnable. Items that are not in original packaging are not returnable. Sou Fong Limited does not accept returns for items that have been exposed to smoke, perfume, or other odors. All returns are subject to inspection. Sou Fong Limited reserves the right to refuse any return that does not meet these conditions. Sou Fong Limited does not accept returns for items that are missing parts or accessories.
For all shipping and return inquiries, contact Sou Fong Limited at [email protected]. The company phone is +852 6533 3315. The company address is Aberdeen Marina Club Office Building, 8 Shum Wan Road, Southern District. The website is runningshoessrn.com. Sou Fong Limited encourages customers to review the Terms of Service for additional details. Sou Fong Limited accepts return requests only via [email protected].
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